Switch recordings on
In site settings, enable recordings and choose a sample rate, for example 10% of visits.
Session recording
Watch real visits, without watching people.
Replay how visitors move, scroll and click on your pages, to find what confuses them. Built so the sensitive parts are never recorded in the first place.
No card neededCookie-free modeIP addresses never stored
01 Features
Two recording modes
Interaction replay (default)
Records navigation, clicks, scrolling and pointer movement, and replays them over your page. No page content is captured at all.
Full visual replay (opt-in)
Records the page structure so you see exactly what the visitor saw. Switch it on per site when you need it.
Typed values always masked
Anything typed into a form is masked in the browser and masked again on our server, so it cannot be stored even by a modified script.
All page text masked by default
In visual replay every visible word becomes asterisks unless you choose otherwise. Layout, images and clicks stay visible.
You choose what to record
Sample rate, maximum length, retention period, extra masked elements and pages that are never recorded.
Leave elements out entirely
Add data-aia-block to any element and it is never recorded.
02 In practice
Setting it up
Choose a mode
Keep interaction-only replay, or turn on visual replay for the pages where you need it.
Exclude what is sensitive
List paths like /account or /checkout that should never be recorded.
03 Privacy
Measured, not watched.
Scripts, event handlers, console logs, canvas data and URL query strings are always dropped from recordings. Mention session recording in your privacy notice when you use visual replay.
04 Questions
Frequently asked questions
Is session recording legal?
It can be, when it is configured responsibly and disclosed. The masking, opt-in visual mode and exclusions here make that easier, but check the rules that apply to you.
Are passwords or card numbers recorded?
No. Typed values are masked in every mode, twice: in the browser and on our server.
Does recording slow my site down?
The visual recorder only loads for the share of visits you choose to record, and uploads in small compressed batches.
What cannot be recorded?
Canvas and video frames, cross-origin iframes and closed shadow DOM are not captured in visual replay.
05 Related
Keep exploring
See your own site explained.
30 days of every feature, including session recording. No card, no sales call.
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